DON'T BE LIKE THE REST OF THEM, DARLING!

Refunds

REFUNDS

We will refund any purchase where the item has been shipped in error (not what you ordered) or is faulty.

RETURNS

We will accept returns where you change your mind after receiving an item.

EXCHANGE

We will exchange if the size ordered is incorrect (providing the same style in the correct size is in stock). If we no longer stock the item you can opt for a store credit or full refund.

-------------------------------------------------------------------------------------------------

REFUND POLICY
To be eligible for a refund:
1) The item must have been shipped in error (not what you ordered) or the item is faulty.
2) The item must be in the original packaging with tags still attached.
3) You must have a receipt or proof of purchase.
4) We must be notified of the intended refund within 5 business days (M-F) of you receiving the item.
5) The item you intend to return for refund must not be a gift card, brooch or item that is intimate.

Refund process:
Refund requests must be emailed to directly to us here
In the email, please include:
1) Your name,
2) The reason for the refund,
3) The name of the product you intend to return for refund (it will be on the Swing Tag),
4) Your invoice number.
5) We will provide a Refund Number once the request has been processed.

Shipping Refundable items:
1) Your Refund Number must be written on the outside of the box / satchel or your package will be returned back to you.
2) Please ship with tracking (e.g. Courier tracking, Express Post, or Registered Post). We are not responsible for packages lost by shipping carriers.
3) We will refund the cost of shipping the item back to us (please include a copy of the postage receipt), and cover the cost of sending a replacement.
4) Mail your product to: Starlet Fever, PO Box 540, Figtree, NSW, 2525, Australia.
5) Please email us your Refund Number and Tracking number once the item has been shipped.
6) All items must be in their original packaging with tags still attached.

Processing your refund:
Any worn, soiled, altered, or customer damaged items will be shipped back to you at your cost and no store credit issued. We will debit the postage cost from the same card used in the original purchase and return the damaged goods to you.
Refunds will be refunded to the original payment method. Refunds/store credits take 7-10 days from the date we receive your returned item.
An email will be sent to you confirming the processed refund.

RETURNS POLICY (Store Credit)
If you change your mind about the item purchased, a return will be accepted under the following conditions:
1) The item must be in the original packaging.
2) You must have a receipt or proof of purchase.
3) We must be notified of the intended return within 5 business days (M-F) of you receiving the item.
4) The item you intend to return must not be a gift card, brooch or item that is intimate.

Returns process:
Return requests must be emailed to Customer Service directly at here
In the email, please include:
1) Your name,
2) The reason for the return,
3) The name of the product you intend to return (it will be on the Swing Tag),
4) Your invoice number.
5) We will provide a Return Number once the request has been processed.

Shipping Returnable items:
1) Your Return Number must be written on the outside of the box / satchel or your package will be returned back to you.
2) Please ship with tracking (e.g. Courier tracking, Express Post, or Registered Post). We are not responsible for packages lost by shipping carriers.
3) You are responsible for the cost of return shipping.
4) Mail your product to: Starlet Fever, PO Box 540, Figtree, NSW, 2525, Australia.
5) Please email us your Return Number and Tracking number once the item has been shipped.
6) All items must be in their original packaging with tags still attached.

Processing your store credit:
Any worn, soiled, altered, or customer damaged items will be shipped back to you at your cost and no store credit issued. We will debit the postage cost from the same card used in the original purchase and return the damaged goods to you.
Store credits take 7-10 days from the date we receive your returned item.
An email will be sent to you confirming the processed store credit.

EXCHANGE POLICY

To be eligible for an exchange:

1) The item to be exchanged must be the same item in a different size.
2) The item must be in the original packaging.
3) You must have a receipt or proof of purchase.
4) We must be notified of the intended exchange within 5 business days (M-F) of you receiving the item.
5) The item you intend to exchange must not be a brooch or item that is intimate.

Exchange Process
Exchange requests must be emailed to Customer Service directly at here
In the email, please include:
1) Your name,
2) The size you require,
3) The name of the product you intend to exchange (it will be on the Swing Tag),
4) Your invoice number.
5) We will provide an Exchange Number once the request has been processed.

Shipping Exchange items:
1) Your Exchange Number must be written on the outside of the box / satchel or your package will be returned back to you.
2) Please ship with tracking (e.g. Courier tracking, Express Post, or Registered Post). We are not responsible for packages lost by shipping carriers.
3)You are responsible for the cost of return shipping the original item back to us. We will pay the shipping cost of sending a replacement.
4) Mail your product to: Starlet Fever, PO Box 540, Figtree, NSW, 2525, Australia.
5) Please email us your Exchange Number and Tracking number once the item has been shipped.
6) All items must be in their original packaging with tags still attached.

Processing your exchange:
Any worn, soiled, altered, or customer damaged items will be shipped back to you at your cost and no exchange issued. We will debit the postage cost from the same card used in the original purchase and return the damaged goods to you.
If your requested size is out of stock when we receive your package you will be issued a store credit.
An email will be sent to you confirming the processed exchange.

CANCELLATIONS
Your order begins processing the moment you click 'Place Order'. This means that your items are picked and shipped without delay. We are unable to cancel orders or items after you have received your shipping notification. These orders should be returned or exchanged according to our policies above.

 

 

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.